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Refund Policy

At Molivita, your satisfaction is our top priority. We take pride in the quality of our products and want you to feel confident when shopping with us.

If, for any reason, you are not fully satisfied with your purchase, please review our refund policy below:

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1. Eligibility for Refunds & Returns

• Products are eligible for return/refund within 7 days of delivery.
• To be eligible, the item must be unused, unopened, and in its original packaging.
• For health and hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with.

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2. Non-Refundable Items

• Opened or used products.
• Items purchased during promotions, sales, or clearance events.
• Gift cards, downloadable products, or free items.

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3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery at [contact@molivita.com] with your order number and photos.
• We will arrange a replacement or full refund at no extra cost.

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4. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed within 5–10 business days to your original method of payment.
• Please note that shipping fees (if applicable) are non-refundable.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable shipping service to ensure the returned item reaches us safely.

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6. How to Request a Refund

To initiate a return or refund, please contact our customer support team at:
📧 [contact@molivita.com]

Please include:

• Order number
• Reason for return/refund
• Photo evidence (if applicable)

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7. Contact Us

If you have any questions about our refund policy, feel free to reach out at contact@molivita.com.

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Need help?

Contact us at {contact@molivita.com} for questions related to refunds and returns.