MOLIVITA – Refund & Return Policy
Last Updated: 16/11/2025
At Molivita, customer satisfaction is our priority. If you are unhappy with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
You may request a return or replacement if:
- The item received is damaged, defective, or incorrect
- The product arrives leaking, broken, or tampered
- You notify us within 7 days of receiving your order
Due to the nature of health supplements, we cannot accept returns for:
- Opened or used products
- Products damaged by customers
- Products returned after 7 days
2. Refund Process
If your refund is approved:
- Refund will be issued to your original payment method
- Refunds typically take 3–7 working days depending on your bank
- In some cases, we may offer store credit or product replacement
3. Return Shipping
If the product is defective or incorrect, Molivita will cover the return shipping cost.
If the customer changes their mind, return shipping costs are the customer’s responsibility.
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect product sent
Contact us to request a replacement.
5. How to Request a Refund
Please contact our support team with:
- Order ID
- Photo/video of the issue
- Description of the problem
Our team will respond within 24–48 hours.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit/debit card provider
- Email us at contactus@molivita.com